Sort prepaid boosters by size

  • 9
  • Idea
  • Updated 2 years ago
  • Implemented
I just added two boosters to my account, and I noticed that the sorting order is extremely strange...



In fact I just about picked the wrong one, because I chose the bottom data booster thinking that should be the largest (since Talk booster has indeed the largest at the bottom)! Shouldn't it make much more sense to sort each of them from small to large?

Data 100 MB
Data 500 MB
Data 1 GB

and

Talk 25
Talk 100
Talk 500

Instead of the way it is now? :) Small changes like that can make such a huge difference to the user experience :)
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Sophia, Mobile Master

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Posted 5 years ago

  • 9
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MarcusG

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Well they are alphabetical
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Sophia, Mobile Master

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Well... *giggle* I guess I just did (make it an issue, that is) ;)
I do hope Koodo will consider it, as I said it should be easy to implement and would certainly make me happier :D
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MarcusG

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As a Master (or Mobile Mistress) wouldn't you have post paid?
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canuck4

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This messed me up my first time buying data , i thought the 500 mb was the best deal/largest booster .
Good for you to bring this up Sophia
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canuck4

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Geoff , what do you mean when you say this ....As a Master (or Mobile Mistress) wouldn't you have post paid? ......?
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MarcusG

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Well the term Master is gender specific to masculine gender. Now Sophia I am assuming is female, but that's her business. For Grammar, Mistress has a secondary meaning of a woman who is in authority.
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Timo Tuokkola, Mobile Master

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Easier said than done. Computers sort text strings like this by breaking them up into characters and comparing them from left to right.
e.g.
T==T
a==a
l==l
k==k
==
b==b
o==o
o==o
s==s
t==t
e==e
r==r
==
1<2
therefore
Talk booster 100 comes before Talk booster 25
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Sophia, Mobile Master

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Easy :) It's only text, isn't it?

Data Booster A: 100 MB
Data Booster B: 500 MB
Data Booster C: 1 GB
Talk Booster A: 25
Talk Booster B: 100
Talk Booster C: 500

Or

1. Data Booster 100 MB
2. Data Booster 500 MB
3. Data Booster 1 GB
4. Talk Booster 25
5. Talk Booster 100
6. Talk Booster 500

I could think of a number of other ways to get it in order :)
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Mayumi, Mobile Master

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Nice! Star on Sophia (^_^)
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Jorden, Mobile Master

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Sophia they'd probably have to do what I've had to do with sorting some things on my computer.

Something like

Data Booster A: 0100 MB
Data Booster B: 0500 MB
Data Booster C: 1000 MB (1 GB)
Talk Booster A: 025
Talk Booster B: 100
Talk Booster C: 500

Which can be slightly more confusing.
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Sumaya K.

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Hey guys,

Thanks for the suggestions. Hmmm...Let us look into this a bit further.
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MatB

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This is done through applied software applications that was implemted either by Koodo or Third party software company, main application was done in a way that it resulted on the print out people get when they check their selfserve, Koodo should make change to main apps to let it show in the suggested way.
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Sumaya K.

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Hey guys,

Happy to report that we sorted the prepaid boosters! We found that it's easier for customers to understand boosters when they're sorted by value - not size. Either way, it goes hand in hand :)

Thanks Sophia!
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Sophia, Mobile Master

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YAY!!! Makes my life so much easier, because I am a total dumbo when it comes to sorting :D THANKS Sumaya!
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Chris

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This is good, but why 4 months to implement something so basic?
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DeepBlue

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Well... no, not all booster issues are fixed.  
Here we are, 3 years later after problems then with talk booster menu on the Koodo website,  and there are STILL issues!   Recently it has happened to me TWICE now -- instead of it being difficult to add the $25 booster-- that was a problem for a couple of years(!) , now it adds itself on to your list of boosters when you are trying to purchase i.e. a less expensive one.  You have to be very careful to remove it, otherwise it will magically add itself to your fees.... even in the background it seems.  
I added the $10 talk booster, suddenly the $25 "appeared" and I had to delete it.  I made sure only one booster was on my screen, and was only given confirmation of ONE booster purchase of $10, but then Koodo charged my credit card for $10 plus $25!  When I noticed this, I called Koodo and was told most certainly the refund would be processed QUOTE "within 48 hours."  Now 48 hours later when I call back, I am told "oh that is not true, but no, you were not misinformed-- it just takes 48 hours for us to get the refund to the bank / credit card, but that doesn't mean it's posted on your account right away.  So it will be 5 to 7 days before you see your refund back on your card."  
I have been mostly happy with Koodo for several years, but they need to actually FIX the problems with boosters on their website.  Obviously it's not really fixed yet.  
And secondly, we understand discrepancies between what store employees and customer service centre employees might tell a customer.  But when we call in to the customer service centre, could you at least have your customer service people on the same page?  I would assume they are actually in the same training program / same office?  LoL (!) 
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Timo Tuokkola, Mobile Master

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Koodo call centre staff receive 4 weeks of training, 8 hours a day, 40 hours a week, before taking their first call. That's just for customer service. Tech support reps get another 4 weeks of full time training. Employees at the kiosks typically get a day or two of on the job training, which typically involves how to operate the sales system. Anything else they need to pick up as they go. It's nowhere close to the same program.
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BobTheElectrician

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The boutique people can be very helpful, but they are sales folk out to make a buck like all of us, not techs. They will know about plan details and signing you up or upgrading, but most technical knowhow is largely coincidental. Think car salesman.

Tech and phone support are more likely to be working from a script and procedures that have been proven over time and vetted by head office. Think dealership auto mechanic.