sometimes my text messages to other people are received blank

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  • Updated 4 years ago
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When I send text messages to other people some on Koodo some not they are received as just a blank message. There does not seem to be any consistency as to why this happens only sometimes.
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Karyn Atlin

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Posted 4 years ago

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With text messaging, it is hard to say without knowing more about the issue. But we must keep in mind, the problem may exist on either side.

Does this occur with more than one contact?
-If so, this means it is more than likely on your side.

Probably a call to Koodo technical support could help eliminate as a network issue.

If anything, please respond with what device.
-For example with an Iphone you could reset network settings.

This is a start to help you resolve issue.

Remember checking your sim card in anothe Koodo device can help identify if the problem is occuring on the device or the network.

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