sometimes 3+bars+with+no+network+service+on+samsung+galaxy+s4

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in the mountains I have 2-3-and sometimes 4 bars and when I want to call somewheres it tells me no network service, is there a way to fix this problem, I had a samsung 2 and it started to do this last fall so I taught it was my old phone but I guess it wasn't . I have a camp and that mountain is the one of the only places that everybody calls from. People with Bell have no problem with 1 bar and me with 3 bars I have no network connection, what would be the problem. I turned the phone off , took the sim card out and still the same problem. I hate Bell service and I love koodo, help
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Jean-Paul Duchesne

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Posted 3 years ago

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Ahmad

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Could you be a little more specific as to where you're trying to use your phone? City, town, mountain name, etc
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Jean-Paul Duchesne

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I live in New-Brunswick, canada, when I say in the mountain I am in the woods, I have a camp and I have to go up a mountain where we see miles away and we also see towers, I never had problem before, but since lact october I have a hard time to use the cell with 3 bars.
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Ahmad

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Thats not specific enough for us to help you. Thats like me saying I have service issues and when asked for my location, all I say is "Ontario." That won't help. Anyways, there are many spots in NB where service is sacre or non existant at all.
(Edited)
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Jean-Paul Duchesne

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as far as I'm concern if I have 3 bars I should have connection, My friend has the same phone as I and he is with bell and has on 2 bars and he can call.. From that mountain we see 40 miles away and there is Squaw cap mountain and 7 miles ridge where they have all kinds of antenna. Usually when you have 3 bars don't that mean we have antenna connection
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rikkster, Mobile Master

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There is a Bell operated tower near Squaw Cap, Eldon, Restigouche County, NB. According to Koodo's coverage map, it's difficult to tell whether that region has CDMA or 4G HSPA coverage as both network coverage indicators are shown in the same light blue colour. If you're in a CDMA network coverage area, CDMA network technology is being phased out across Canada and your area may be affected, which might explain the no service problem.

One way to check if your phone is using the CDMA network is to dial *#*#4636#*#* - select 'Phone information' and scroll down to 'Set preferred network type'. If 'CDMA Only' or some other combination that includes CDMA is shown, you're phone is set to operate on the CDMA network. You may want to write down which network you're on, before proceeding with the next step.

If you scroll through the list, you should also see other network options listed. If you see 'WCDMA Only' or 'GSM/WCDMA/LTE auto', select either one and see if you can make calls. Don't mess with any of the other settings in the Phone information window and use the back key to get out of the settings menu. Keep us posted and let us know if this works.
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Jean-Paul Duchesne

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I am positive it's on GSM/WCDMA/LTE. When I am in the woods somebody told me to put it on 3g or 4g whatever the tower will give me. Next time I go to my camp I will try it with my data on. Thanks and I will keep posted and in the meantime if somebody thinks of something else to post me.But it's frustrating when you have 3 or more bars and you can't use i
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rikkster, Mobile Master

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If you don't see Koodo, displayed in the notification area of your S2x, try registering the phone on the network. Go to: Settings > Wireless and network > Mobile networks - tap Network operators. Tap 'Search now' to manually search for a network. It may take a few seconds for the search to complete. When you see the list of network operators, tap Koodo and a message will appear 'registered on network'.

You may need to purchase a new SIM card. Check that the SIM card slot is free from any dust or debris. A can of compressed air works well. Lastly, if you still can't make any calls, your next option would be to give Koodo a call from your friends' phone at 1-866-995-6636, option 6. Describe the issue you're having and ask if there are any problems with the tower in your area.

A quick note on my previous post. The Galaxy S2x cannot receive LTE, (even though it is listed in the *#*# menu) and is only a 2G/3G device. Koodo does not operate a 2G GSM network, so by changing the network mode to 3G only, (WCDMA Only), this will prevent the phone from scanning for a network that doesn't exist and will save battery. Go to: Settings > Wireless and network > Mobile networks > Network Mode - tap WCDMA only.

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