something wrong with prepaid customer website?

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  • Updated 4 years ago
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why i cannot see my overview, i am a prepaid customer. When i log in my account to see my overview, it always say"welcome" and there is nothing else come out. Please help me out.
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andy huang

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Posted 4 years ago

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Photo of Tayeb A

Tayeb A, Employee

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Hey Andy,

Thanks for reaching out to us, I recommend to clear your browser's cache and cookies then give it another try. Keep in mind that our website is optimized for Internet Explorer and Mozilla Firefox.

If you need further assistance, please call call *611 from your Koodo phone or 1-866-995-6636 free of charge from a land line.

Our hours of operation are:
Monday – Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

A Representative will be able look into this and make sure the issue is resolved as soon as possible.

Thank you for your patience and understanding!

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Khaleila

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Hey Andy,

Are you able to logging now?

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