Some contacts are unable to call me while others can. Why is this?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: archiving 611

When one of my contacts call me, they get an automatic response "invalid number" while anyone else who has tried to call me can get through without a problem. They are in the same city. They have an older flip phone. I have an iPhone 4s.
Photo of melissa richards

melissa richards

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 4 years ago

  • 1
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Do they have good reception in the city? Also are they on your blocked list? They may have been added to it by accident. It probably has something to do with their end though since everyone else can reach you.
Photo of melissa richards

melissa richards

  • 90 Points 75 badge 2x thumb
Hmm, they have no problem with anyone else. I have also changed iPhones in the past month and the problem still exists.
Photo of Dennis

Dennis, Mobile Master

  • 196,816 Points 100k badge 2x thumb
Have they tried manually dialling your number?

What happens when they try to call you from a different phone?
Photo of melissa richards

melissa richards

  • 90 Points 75 badge 2x thumb
they tried manually dialing and the same thing happened and when they tried from another phone, it worked.
Photo of Dennis

Dennis, Mobile Master

  • 196,816 Points 100k badge 2x thumb
Well I'm stumped. Calling Koodo tech support will be your best bet. *611 on your koodo phone (Its a free call)

This conversation is no longer open for comments or replies.