So virgin ripped me off, what's the best way to switch to Koodo?

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  • Updated 1 year ago
Basically, I signed a contract at Virgin for lower data on a new phone. Went from 9gb, signed for 6, then they upgraded me to a 12gb plan on the same day with no notice, and I just got a chance to look at my strangely high bills. The explanation I recieved was along the lines of "because we can". They said it was a common practice for trade-ins and upgrades, but strangely my other line, upgraded the same day, didn't recieve this treatment.

I would love to get away from this company as soon as possible. I've heard of companies buying out clients' contracts and carrying the balance over to pull in new clients, but I'm not sure if it's still a regular practice. Does Koodo offer anything like this?
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Connor Liedtke

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  • Done.

Posted 1 year ago

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Allan, Mobile Master

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Generally speaking, no, Koodo doesnt offer individual customers specialized deals like this.

You can switch to Koodo though. You'll have to pay any closing fees with Virgin, port your number over and if not already, unlock your phone. Koodo will charge $10 for a postpaid sim card and then you can choose your monthly plan.

You can try sending a Koodo rep a message through facebook or twitter dm and see if they can do something like what you were asking but like said above, this generally doesn't happen.
(Edited)
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Ivan, Mobile Master

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I would advise against directing customers to employ this approach. You stated that it's not likely to work - so why tie up social media reps when they have to respond to people having account/billing issues?
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Allan, Mobile Master

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Yes, thank you. I forgot that the reps are so busy all the time. Your comment really is appreciated! :)
(Edited)
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Dennis, Mobile Master

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Connor, if it is within 15 days, you can return the phone (hence no subsidy contract).  If it is after 15 days, then unfortunately the phone is yours and if you cancel you will have to pay the reaminign subsudy on the phone.

If you unlock the phone, you can bringing it to Koodo to use on a Tab free  plan (plan with no extra subsidy payment)
(Edited)
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Ivan, Mobile Master

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I'd like to add that if you cannot return it, you can pay to have it unlocked instead of looking to sell it to recover costs.
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Mayumi, Mobile Master

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Koodo doesn't buy out customers contracts nor match price.
I don't think sending message to Koodo to get individual/ specialized deals works.  If it's works, then everyone should do it...

Koodo has Refer a friend program.  Do you have a friend, co-worker and/or family member with Koodo? Ask them refer you to Koodo and get some credit on both of you.
https://referafriend.koodomobile.com/public/home.pg?lang=en
(Edited)