so frustrating. i sign up for koodo prepaid and after login i just get the welcome message

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  • Updated 3 years ago
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This is a known problem. tried everything what was suggested in the forum. different browser clear cache. change email adresse on the monthly account. Cannot login into prepaid
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Blaine Bond

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Posted 3 years ago

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linda allan

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did you register and activate your phone online? Also to get signal, remove back cover , take out battery, remove sim card and wait a minute or two, replace sim card and battery , close cover and restart.
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Yannick

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Hi Blaine, were you able to log in your Self Serve account? Keep us updated! Thanks!
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Mayumi, Mobile Master

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Also I noticed that , you said you sign up for prepaid. But you received a message saying "change email adresse on the monthly account."

There are 2 different self serve accounts -one for prepaid and the other for postpaid(monthly)

You need to register for right one.(This is also seems to be common mistake)
(Edited)
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Yannick

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Good catch, Mayumi!! :)
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Mayumi, Mobile Master

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;)
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Blaine Bond

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My phone works for the last three month . I used *611 to manage my account. I never could login to my account on my computer. I had a monthly plan and then I signed a prepaid plan for my daughter. I though i could use the same email adresse. I change the email adresse on my monthly plan. But still no go

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