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When I get the sms notification that the bill is ready, I log into Self Serve and see that it still only has the last bill. Roughly 24 - 48 hours later is when I can see the current bill amount in Self Serve.
IMHO, I think the sms/email notifications are sent prematurely. In most cases, when a customer sees the notification, they immediately try to log into Self Serve to see the bill details and cannot. Anyone else with this issue?
Can the system be altered to send the notifications when the bill is actually in Self Serve?
I know I asked a question but it has an idea in it as well :P