Small / Medium Tab only showing LARGE TAB plans available to change!

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I have a small tab and I'm in Montreal. When I go to change my plan, it's only showing me the 54$/7gb plan and not the 35$/1gb option as listed on the website. I think there is a programming glitch. My friend has medium tab and he only see 54$ plan as well. Self serve needs to be fixed!!!
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John CS Forms

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Posted 1 month ago

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Robert, Mobile Master

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I just checked and it works for me.I think you're on some older plans that's why it'S doing that. Give Koodo a call so they can look at your account and solve your problem.
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Dennis, Mobile Master

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@Cheapest
What province?
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Cheapest Eyewear

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I am in Laval just outside of montreal quebec. Still having the same problem was hoping you guys would have fixed it by now - really trying to avoid calling in!
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Allan, Mobile Master

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You can also message Koodo on facebook or twitter so that you don't have to wait on hold.
(Edited)
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Cheapest Eyewear

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So again, your suggestion is that I wait for a response rather than just use SELF SERVE (as it is named) to perform my function? I don't have time for this! Please have it fixed!
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Allan, Mobile Master

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Unfortunately it's not working at the moment and that's really all you can do until Koodo gets it fixed. Shooting off a quick message doesn't take much time at all though thankfully.

This is also a unique situation as you can see Robert can do so so just fine. That makes things harder to fix when it's not as widespread if an issue
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Dinh, Mobile Master

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I would also check if choose the correct plan for the province. 2months ago, you complained about another plan with bonus data. That plan wasn't available in Quebec.
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Jeremy V

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Hi - I getting this problem as well. I'm en Sherbrooke. Small tab want 35$ plan 1 gb but it only show 54$ 7gb plan. on website it show 35$ 1gb is available. sorry english not good merci
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Allan, Mobile Master

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Just flagged with Koodo to see if we can get an answer about this. In the meantime you can contact Koodo directly to get this plan.

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