Slow going to the system

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Hello, I just made a top up and registered an auto top up, but still account balance is zero. How long it takes for the transaction go through????
Photo of arnel Talao

arnel Talao

  • 0 Points
  • frustrated

Posted 3 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hi Arnel,

Auto top up will only add funds when your plan is up for renewal. If your plan has expired, you will need to top up manually so it is active again. Next time when your plan is up for renewal, your account will be topped up automatically :)

Edit: if you topped up and your balance shows zero, I assume that your account HAD expired and the top up has been used to renew your plan. Am I correct?

This conversation is no longer open for comments or replies.