Site error while changing plan!

  • 1
  • Question
  • Updated 5 years ago
  • Doesn't Need an Answer
A picture's worth a thousand words!

Photo of Robert

Robert, Mobile Master

  • 103,784 Points 100k badge 2x thumb

Posted 5 years ago

  • 1
Photo of Marcus Fenix

Marcus Fenix

  • 15,752 Points 10k badge 2x thumb
Have you done the usual clearing cache/cookies, using it on correct web browser?
Photo of Robert

Robert, Mobile Master

  • 103,784 Points 100k badge 2x thumb
Yeah I just did because my Koodo was stuck on the BC... I'll try another browser
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Happening to me too and has been for the past at least few days.
Photo of Robert

Robert, Mobile Master

  • 103,784 Points 100k badge 2x thumb
Working on IE, not on chrome!
Photo of Marcus Fenix

Marcus Fenix

  • 15,752 Points 10k badge 2x thumb
Self Serve is not optimized for Chrome. Only IE8+ & FireFox3
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Works best on Chrome. I'm not sure where you get it's not optimized. :-)
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Koodo has stated it works best in ie and isn't optimized for chrome or ff
Photo of Marcus Fenix

Marcus Fenix

  • 15,752 Points 10k badge 2x thumb
It is optimized for FireFox 3. Koodo has stated this.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
If you are talking about the message on the bottom in self serve, I bet you they just forgot about. :-) It must have been there from the beginning and no one bothered to check.
Photo of Bernard

Bernard, Official Rep

  • 75,644 Points 50k badge 2x thumb
A quick update on this folks! As always, we took your feedback to heart and talked to some of our IT teams. They performed a "recycle" (don't ask me what that is) and they claim the issue should be temproraly fixed with a full fix coming in October. Thanks again for the heads up!
Photo of Robert

Robert, Mobile Master

  • 103,784 Points 100k badge 2x thumb
Thanks for the update!

This conversation is no longer open for comments or replies.