Since moving from BC to ON, I haven't been able to send emails from my HTC 1.

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  • Updated 11 months ago
 I can receive emails. When I check settings, my Outgoing Server Settings are: smtp.telus.net / Server port 25. When I click 'next' it gives me a message that says: "Cannot connect to the mail server to verify your account information. Your server is not responding."
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Steph Harper

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Posted 11 months ago

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Robert, Mobile Master

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Hello Steph,

Try removing your account and adding it back to see if it solves the problem.
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Steph Harper

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I just deleted the account and tried adding the account back. I got the same message: "Cannot connect to the remote server. Please check the network settings and try again."
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Bernie

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Go to more networks then mobile networks. Step three Access Point Names. Step 4 hit the plus sign if and add to the locations list in the picture.
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Bernie

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Go to more networks then mobile networks. Step three Access Point Names. Step 4 hit the plus sign if and add to the locations list in the picture.
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David, Mobile Master

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Try changing your SMTP port to 1025.

I had simiar problem last year when in MB.

See: https://www.telus.com/en/bc/support/t...
(Edited)
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Steph Harper

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Looking for Telus support online . . . clicked the link to "Setting up your Telus email on your mobile device"  . . . 'Oops this serivce is not available in your area (Ontario)' only in BC and Alberta! Hmmmm maybe time to dump Telus account. Sigh
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Steph Harper

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FIXED!
I changed the 'Security type' from the default 'None' to 'SSL' and clicked the 'Login required' (which I had ignored). Now I'm able to send emails! [port 465 came up once I switched to SSL]
Thank you for all your suggestions.
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David, Mobile Master

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Since Telus only offers email to a subset of their internet customers (email is not offered to their Pure Fibre customers) you may be wise to switch your email to another ISP, if your move to Ontario is permanent, as I'm pretty sure they don't continue to offer continuing email services to folks who are not internet customers.
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Steph Harper

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Hi David - Telus will let us maintain our email accounts for a $7/mo fee. I will still switch . . .
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David, Mobile Master

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Interesting..... thanks!

You could have you own personal email (you@your choice of domain.ca) for about that cost per year!
(Edited)