since I only bought my phone today,March 30 2016, why am I paying for previous weeks?

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  • Updated 2 years ago
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Lulu

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Posted 2 years ago

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Dennis, Mobile Master

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When did you activate your Koodo service?
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Lulu

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it was activated today just after I bought the phone and plan.
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Chad Burr, Mobile Master

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Why is it you think you're paying for previous weeks?
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Lulu

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I may be reading this whole thing improperly. It does say from March 7 to April 7 . Is the usual billing period prorated?
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Chadwick, Mobile Master

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Yes. Its normal. It happens everytime someone signs up. Next month everything will be normal(what you agreed upon at signing up)
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Jonathan I, Mobile Master

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I think you're seeing proration on your bill, which is normal. Or maybe this is overage? Or maybe it's the Tab charge you're seeing? I'm not sure if your bill is available yet, but if it is, please look at page 3 for explanations.
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Lulu

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time used is only a couple of minutes so it's not overage. I have unlimited everything anyway. I also only pay $5 tab charge so that's not it.  I will have to look at page 3. Who corrects errors?
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Paul Deschamps, Mobile Master

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You say you have unlimited everything, we'll keep in mind that you don't have unlimited data so don't use it like it's unlimited and be surprised with a massive bill in the future.
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Lulu

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I, unlike most people, did not get a phone to have my computer follow me around. I have not used it as such. Ever! I'm a gramma that just wants to be able to keep in touch with my kidlets and for emergencies when I have them.
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Jonathan I, Mobile Master

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You'd have to contact customer service. 1-866-995-6636 or *611 from your phone.

Since you said you just bought your phone, it probably triggered proration if it was partway through your bill cycle. I'm only guessing since we don't have access to your account here. Give them a call to see what's up.
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Lulu

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Thank you. You were most helpful! Enjoy your day.
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Mitchell Palmater

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Yeah it's just charging you for the few days until the end of your cycle.
you will see that you were not charged the entire amount of a month.
Typical for your first bill to be confusing in this way :)
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Robert, Mobile Master

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Hello.

Here's everything you need to know about your first-bill or pro-ration. Take a look at this video hoping it will make you understand



Source: http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill

Here's a PDF of what your first bill may look like : http://koodomobile.com/samplebill.pdf
(Edited)
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jenny

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How about massive bills? Whom do we have a contact for that and all data being used in 48hrs?
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Goran, Mobile Master

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Bill disputes need to be settled by calling customer service. However, we could help you see what happened to having a "massive" bill and burning through your data in 48 hours. What phone do you have? How much data? And minutes? What did the third page on your bill say about detailed explanations for where you got charged?
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Chadwick, Mobile Master

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All data used is your responsibility. Even if its used by accident. Its annoying but its facts.

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