You cannot mark a field REQUIRED when clearly, as below, it states, I do not have to provide my SIN.
I do not have to have provide my SIN on the application.
You have no authority to reject my online application because I don't provide my SIN. In fact, there are other ways to prove identity for a credit check without.
How will this be resolved?
When you don’t have to provide your SIN
Some private-sector organizations may ask for your SIN. This practice is strongly discouraged, but it is not illegal.
Here are examples of when you don’t have to give your SIN:
- proving your identity (except for specific government programs)
completing a credit card application
If your SIN is not required by law, ask why it is being requested, how it will be used, and with whom it will be shared and offer a different proof of identity.
If the organization refuses to provide the product or service unless you provide your SIN, ask to speak to the person in charge. Many organizations do not know about the appropriate uses of the SIN. ... If you are not satisfied with the organization's response, you may formally complain to the Office of the Privacy Commissioner of Canada
I do not see why I must visit a store when you offer an online application process. In store, or online, they should be equal. The online process asks for a driver's licence.
As I understand you are not providing the service based on my refusal to provide the SIN, unless you can provide an alternate online form.
BTW, you work for the company, correct?