SIN Required on your online appication - illegal.

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I would like to know how you legally are asking for a SIN and it is marked 'required' on your online application when, by law, you cannot ask for this as a required item for any non-governmental application. It must be optional.   How can you explain this?
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Hom Lo

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Posted 2 years ago

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Bernard, Official Rep

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Governments are discouraging the practice but it's definitely not illegal. You could find details about it here: http://www.esdc.gc.ca/en/sin/protect....
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Hom Lo

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You reference a page that proves my point.
You cannot mark a field REQUIRED when clearly, as below, it states, I do not have to provide my SIN.  

I do not have to have provide my SIN on the application. 

You have no authority to reject my online application because I don't provide my SIN. In fact, there are other ways to prove identity for a credit check without. 

How will this be resolved?

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When you don’t have to provide your SIN

Some private-sector organizations may ask for your SIN. This practice is strongly discouraged, but it is not illegal.

Here are examples of when you don’t have to give your SIN:

  • proving your identity (except for specific government programs)
  • completing a credit card application
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Bernard, Official Rep

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The copy I'm reading states "This practice is strongly discouraged, but it is not illegal." It is one of the best ways for us to protect against fraud attempts hence the ask. If there is a store nearby may I suggest you visit them as in person ID requirements are different.
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Hom Lo

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Just for clarification, you are correct, it is not illegal to ask, it is however, illegal to deny providing the service based on not providing a SIN, which your online process is doing.

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If your SIN is not required by law, ask why it is being requested, how it will be used, and with whom it will be shared and offer a different proof of identity.

If the organization refuses to provide the product or service unless you provide your SIN, ask to speak to the person in charge. Many organizations do not know about the appropriate uses of the SIN. ... If you are not satisfied with the organization's response, you may formally complain to the Office of the Privacy Commissioner of Canada 

I do not see why I must visit a store when you offer an online application process. In store, or online, they should be equal. The online process asks for a driver's licence. 

As I understand you are not providing the service based on my refusal to provide the SIN, unless you can provide an alternate online form.

BTW, you work for the company, correct?
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Hom Lo

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Thanks Sophia.

Tiko, I don't why you're part of this conversation - you're not even addressing the issue. This is for a Koodo rep. Not asking for your opinion unless you're a legal expert in commercial law. Point: not illegal to ask, issue is denying service.

Only input from a Koodo rep should be posting.
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Timo Tuokkola, Mobile Master

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Him Li, this is a public forum. I have a much right to comment on this thread as you do. You quoted a paragraph from a website claiming it as evidence that koodo is doing something illegal. I pointed out that this is not what it says and pointed to another paragraph on the same website which categorically states that there is no law preventing koodo from requiring your SI number. There is also no law against koodo denying you service. That's exactly the issue at hand, and the fact that I disagree with you does not mean I am ignoring it.
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Hom Lo

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Any Koodo rep available? 

Tiko, you can find another topic.
(Edited)
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Bernard, Official Rep

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There are......there is not much more we could add to the conversation though. For now the SIN requirement will remain part of the online ordering process.
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Hom Lo

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ok. Thanks Bernard.