Simply cannot change billing address. Invalid Address.

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  • Question
  • Updated 1 year ago
I understand there are newish address standards. I have read Canada Post, everything is typed and retyped correctly. https://www.canadapost.ca/web/en/kb/details.page?article=addressing_mail_accu&cattype=kb&cat...

Furthermore I use the address look-up which is automatic [and easy] and it looks correct.

Self serve says :
Oops! This is an invalid address. Please try again.
I am far from the only customer with this Self Serve problem. Searching for solutions shows this goes back many months. Please advise.
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alex m nova

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Posted 1 year ago

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Michael Sebele

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Same problem, my address comes up when I use the lookup, but the validation fails.
(Edited)
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Allan, Mobile Master

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Is the address you guys are trying the same address that is linked with your credit card?
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Michael Sebele

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Yes, however the format is slightly different. The bank's form forces [Street Number] [Street name] Unit [Unit Number] format, but the Canada Post likes [Unit Number]-[Street Number] [Street Name] format... Not sure if that makes a difference?
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Robert, Mobile Master

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Hello Michael.

Address change started failing recently, so Koodo is looking for the problem. Contacting Koodo to make the change will be free until the problem is solved.
(Edited)