Simply cannot change billing address. Invalid Address.

  • 2
  • Question
  • Updated 3 weeks ago
I understand there are newish address standards. I have read Canada Post, everything is typed and retyped correctly. https://www.canadapost.ca/web/en/kb/details.page?article=addressing_mail_accu&cattype=kb&cat...

Furthermore I use the address look-up which is automatic [and easy] and it looks correct.

Self serve says :
Oops! This is an invalid address. Please try again.
I am far from the only customer with this Self Serve problem. Searching for solutions shows this goes back many months. Please advise.
Photo of alex m nova

alex m nova

  • 84 Points 75 badge 2x thumb

Posted 1 year ago

  • 2
Photo of Michael Sebele

Michael Sebele

  • 114 Points 100 badge 2x thumb
Same problem, my address comes up when I use the lookup, but the validation fails.
(Edited)
Photo of Allan

Allan, Mobile Master

  • 62,624 Points 50k badge 2x thumb
Is the address you guys are trying the same address that is linked with your credit card?
Photo of Michael Sebele

Michael Sebele

  • 114 Points 100 badge 2x thumb
Yes, however the format is slightly different. The bank's form forces [Street Number] [Street name] Unit [Unit Number] format, but the Canada Post likes [Unit Number]-[Street Number] [Street Name] format... Not sure if that makes a difference?
Photo of Robert

Robert, Mobile Master

  • 107,280 Points 100k badge 2x thumb
Hello Michael.

Address change started failing recently, so Koodo is looking for the problem. Contacting Koodo to make the change will be free until the problem is solved.
(Edited)
Photo of Leigh Henderson

Leigh Henderson

  • 70 Points
Doesn't look like this has been fixed yet?  But this post is a year old.  I cannot change my mailing address correctly and trying to purchase a phone online.  Help please.
Photo of Mats

Mats

  • 18,494 Points 10k badge 2x thumb
What problems are you having when trying to change your address? Just remember that billing and mailing address have to match when ordering.
Photo of Leigh Henderson

Leigh Henderson

  • 70 Points
Never mind - we are just going to purchase in store. But for the record, we have a Rural Route address for Canada Post which is not the same as our street address. Canada Post will not deliver to our home address where as UPS or any courier will only deliver to our home address. It’s super annoying!