SIMPLE!!!!

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  • Idea
  • Updated 5 years ago
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Why not show your data usage online?? Don't limit it to your FLAKY selfserve app!!!
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ZCUS

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Posted 5 years ago

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Humberto Giambrone

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They do. Just log in to your account online and check under the "Usage" tab, click "Data Usage":

https://www.koodomobile.com/sso/UI/Lo...

It would also be good for your long-term health to not get so worked up over little things.
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Chris Petersens

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Yeah. It's also good to check the facts first. ;-) data is shown online as well.
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Moonmack

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I've thought the same thing about self serve. If I recall the online page shows more details than self serve.
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ZCUS

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I'm not seeing a usage tab... this is what I see when I log into my account and select the self serve tab above. There is no "Usage" tab?

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ZCUS

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I am post paid... Will have to call I guess
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Marcus Fenix

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It's showing like that because his profile on his Self Serve account on the back end is showing as Account Manager, instead of Account Owner. The only way to fix this is by calling in.
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Paul Deschamps, Mobile Master

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You'll be amazed how many tabs you have once you get your self serve account set up properly (as account owner) ;-)
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Sumaya K.

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Hey Michael,

At the time of activation, did you by any chance use a different email address? If so, try going to "Register Now" again using the original address you used when you joined Koodo. Here's the URL: https://secure.koodomobile.com/account/Registration.portal

This will give you access to all of the features on Self Serve. Hope this helps!

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ZCUS

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I tried activation with one email address and it didn't work. Tried another and it didn't work. Tried the link accounts no luck. Just tried your link and the original email address like you suggested and same thing.
One thing I noticed upon all attempts was that I got an error page saying "Opps, something went wrong, try logging out and in again" something along those lines??

I'm going to try calling now.
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ZCUS

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Got it straightened out by calling in. Sorry for all the fuss and posting this topic in the wrong place
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ZCUS

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I have downloaded self serve and it's a good thing... My galaxy S3 has a data usage built in and reports approx. 250MB in 4 days of use and self serve reports under 50MB.
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Zaphod Beeblebrox

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Make sure the Data usage chart in your phone has the same bill cycle at Koodo does for you, otherwise it will always be wrong.
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Paul Deschamps, Mobile Master

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Great point Tyler that you have to actually set in on your Android device, ppl seem to miss that quite often.
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Zaphod Beeblebrox

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I did miss that for a couple months when I got my Note finally working at optimal speed. (remember my dilemma with the processing speed a couple months ago? Well, it's perfect now)
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Paul Deschamps, Mobile Master

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I completely remember that (I see and remember all lol) how did you end up getting it running smooth Tyler?
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jessica

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Happy that your issue was solved. :)

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