SIM troubes

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Hi there, I'm a koodo customer and I recently lost my phone. However, I had an old phone with sim card at my house, and tried to place the sim card in my roommates blackberry and activate it, but the activator says the sim card is invalid. What should I do?
Photo of Lyle Harrison

Lyle Harrison

  • 70 Points

Posted 5 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hi Lyle,

Sorry to hear you lost your phone! Was the SIM card activated before? In that case it might be "spent" and you probably need to purchase a new one.
Just to verify: is your friend's BB unlocked and/or a Koodo version?
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
Once a SIM Card has been activated it can't be activated under a different account ever. Once you deactivate a SIM Card by switching to a different SIM Card the old one is then only good for 90 days and like I said can only be activated under the same account within that time. After 90 days the SIM Card is useless.

This conversation is no longer open for comments or replies.