SIM Cards not reading

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  • Updated 5 years ago
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Why is my phone not reading the SIM card, my phone was working perfectly fine and all of sudden it restarted and now it's not reading the SIM card, What to do?
Photo of Chalsie


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Posted 5 years ago

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Daniel Kim, Mobile Master

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It could be that the sim card or sim card reader is damaged. you might want to try popping in another sim to be sure if it's the sim reader or the sim card.
postpaid sim $10, prepaid sim $20
Photo of B2theden


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Have you tried restarting the device? and also Remove the back off the phone and remove the sim then put it back in. I have had the same problem also sim may be in backward's.
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Nabil, Employee

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Hi Chalsie,

If this issue has not been resolved, I suggest that you bring your phone to a Koodo store and a rep will be able to have a look at your phone:

Once we've seen the phone, we can tell you if it's the SIM card or the phone.

Thank you!

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