SIM cards and replacing phones

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I'm replacing a damaged phone (screen broken), can I keep my SIM card and move it to the new phone, or do I have to get a new SIM card? I'm going from an HTC to a Samsung Galaxy.
Photo of Mike R

Mike R

  • 90 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
You keep your sim as long as they are the same size. All you do is move the sim from your old phone to your new one. Nothing else to do.
If you're buying a new phone from Koodo it should come with a sim card. If your first card isn't the same size you can easily transfer the svc to your new card through self serve for free.
Photo of Mike R

Mike R

  • 90 Points 75 badge 2x thumb
Thanks, that's what I assumed. The person at the booth said the SIM stays in phone regardless of what replacement phone I get.
Photo of Mike R

Mike R

  • 90 Points 75 badge 2x thumb
Thanks for the info. I'll check the sizes.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Even if your new phone uses a smaller SIM, you can cut your old card to fit. There are templates you can print out.
Photo of Catherine Cameron

Catherine Cameron

  • 60 Points
how do I remove the back to add the sim card
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
What phone is it, Catherine? I know some are a pain to remove the back cover! Try prying carefully around it with your nails if it's a soft flexible cover, or some you have to press slightly then slide up or down.
I know I had to ask help too :D
Photo of Raymond Machon

Raymond Machon

  • 60 Points
Question same phone just switch carriers over from Telus to Kodoo
Any difficulties involved if I want to keep the same phone number?

This conversation is no longer open for comments or replies.