Sim Card & Now Account not working

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  • Updated 4 years ago
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Phone is showing no sim card as I mistakenly activated it before inserting the sim card. I've been searching for help on here and now it won't even let me log into the account I was in. This is pay as you go that shows the expiry time counting down on my minutes but I can't even use the phone
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Blair Hingley

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Blair,

Activating the card before inserting it in the phone should not affect it... I usually do that.

What link did you use to log into your account? For prepaid you need https://prepaidselfserve.koodomobile.com - what error are you getting there?

I'm not sure what you mean by expiry time counting down on your minutes, can you explain please?

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