SIM Card Issues with Galaxy S4

  • 4
  • Question
  • Updated 4 years ago
  • Answered
So for the past couple of months I have been having issues with my Samsung Galaxy S4. It keeps telling me that the SIM Card has been removed and to restart the phone when the SIM Card is in the phone again (However the SIM Card is perfectly inserted into the phone). I replaced the SIM card already, the issue persisted. I sent the phone out for repairs and the issue persisted. I replaced the SIM card again and the issue persisted. I did a hard reset on the phone and the issue still persists. I talked to Koodo on the phone and he mention exchanging it for a refurbished phone. My only concern about getting that refurbished phone is the quality of it. I was extremely careful with the screen to make sure it has no scratches whatsoever on the phone's screen

I am wondering if anyone has any other possible solutions for my issue, and if not what are your past experiences with refurbs from Koodo?
Photo of Mathieu

Mathieu, Mobile Master

  • 60,828 Points 50k badge 2x thumb

Posted 5 years ago

  • 4
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
Refurbished are as good as new or even better as they are completely gone over and made sure there's no issues what so ever and any physical imperfections on the exterior the parts get replaced to make it look like a brand new phone.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
I did buy a "previously loved" (much better name) phone as a birthday gift. They couldn't tell the difference from a new one. I don't think koodo is going to risk their reputation for selling crap. Also, I believe even refurbished phones from them come with a full year warranty. Another plus. Call some of the stores what they have in stick as their website don't list all the phones available in their "bargain bin".
Photo of Joey Giguere

Joey Giguere

  • 456 Points 250 badge 2x thumb
Hey mathieu:

My roommate had a similar issue with his s4. The only solution that they gave him was to replace the phone as he went through a very similar process in terms of getting a "replacement as a last resort. Its almost as if a batch of them had faulty wires, or sim readers. As far as i know, koodo has a very VERY strenuous process in ensuring that their certified pre-owned phones are up to par with factory phones.
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
You can take your phone into a koodo kiosk to send in for repair. you will be given a replacement or loaner device at no cost. When your phone gets back from repair bring the loaner phone back and off you go! If you do return in repair through customer care the phone is refurbished. On the other hand if you go through the store they send out and receive your same device back once it's back from repair. I hope this helps
Photo of Dennis

Dennis, Mobile Master

  • 184,940 Points 100k badge 2x thumb
There is a security deposit for a loaner phone ($150 for a smartphone). It is fully refundable when you return it undamaged
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 198,752 Points 100k badge 2x thumb
Supposedly they ditched the fee for the loaner phones, well that's what a kiosk rep stated on another question here.
Photo of Mathieu

Mathieu, Mobile Master

  • 60,828 Points 50k badge 2x thumb
Yeah, there is no more fee for the loaner phones, I just went throught the loanner experience with a crackberry :/ :P
Photo of Dennis

Dennis, Mobile Master

  • 184,940 Points 100k badge 2x thumb
Sweet. That's a positive change.
Seems a common fault. Been drivin me bonkers.
Photo of Colin Bewes

Colin Bewes

  • 70 Points
Just checking in from the UK.

OK, I am not with Koodo but I found this page whilst searching for a solution to the same issue with my Galaxy S4, Googling the issue it turns out that lots of people with different Android phones and different networks are having the same problem.

So, I tried ...
1. Cleaning the SIM card
2. Forcing it down onto the contacts with some card (as suggested elsewhere)
3. Sending it back to Samsung

Surprise, surprise, Samsung returned it to me after 3 weeks, saying they could not reproduce the error and having only done a factory reset. Within 48 hours of having the phone back , the error had occurred 4 more times. Desperate to find a solution that did not involve trying to persuade Samsung that the problem was real, I came across and installed Fast Reboot Pro. This app works by doing a 'reboot simulation' at scheduled times or triggered by events e.g. when the screen turns off. I have it set to do a reboot simulation every time the screen goes off and at 4 a.m. in the morning. The SIM card removed error has not happened since I installed the app a week ago.

I also had a problem with a brand new Google Nexus 7 which I got for Christmas. Noticed that it rebooted without asking me a couple of times in one day. So, having seen such good results on my phone, I installed Fast Reboot Pro on the Nexus and, guess what, no more unauthorised reboots so far. So, if you have tried steps 1, 2 and 3 and still have an issue, go look for that app on the Playstore.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Hmmm...that's quite interesting. I gotta try this as I had a few similar issues of my own. Thanks for the tip Colin from UK. :-)
Photo of siguym

siguym

  • 80 Points 75 badge 2x thumb
My love for you cannot be explained in words, Colin.
My GS4 had become virtually unusable as I would get an error almost every 5 minutes. I tried a factory reset, a hard reset... none of it did anything. Now I'm kicking myself because all I had to do was install this tiny little app.
You are beautiful. I love you.
Photo of Irene Tosetti

Irene Tosetti

  • 70 Points
love you too, same here!!! :-) Irene
Photo of Irene Tosetti

Irene Tosetti

  • 70 Points
oops it started again... so it doesn't work. too bad!
Photo of Colin Bewes

Colin Bewes

  • 70 Points
Well, it works to an extent for me. Without the Fast Reboot Pro app it was happening to me every day. Well, you're right, the app is not a 100% fix but without it I am only getting the error about once every 1 to 2 weeks.
Photo of neonfreak52

neonfreak52

  • 1,346 Points 1k badge 2x thumb
I'm really interested in getting the S4 soon, but came across people with similar problems with the micro SD cards in other online forums. Such as the cards would corrupt and /or loose their data and pictures/videos or that they can't export or move pictures from phone memory to SD card memory. Kinda makes me scared now! Should I get the S4? it was a choice between that one or the Note 2 at koodo.

Anyone else have problems with the S4 and the SD card? Do you think it matters what brand/speed sd card to put in?
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Never had issues with SD cards. This thread talks about SIM card troubles. Depending on what you use the SD cards for generics might do the tricks. Just remember all SD cards fail at some point, so don't store stuff on the forever if you don't want to lose it. Data sometimes gets corrupted on the cheap chinese sd cards faster.
Photo of neonfreak52

neonfreak52

  • 1,346 Points 1k badge 2x thumb
Ok, thanks Chris! I'll get a decent brand new card for sure.
I thought I was the only one with this problem, well thank you all for the tips you have given and for saving my time going through all the useless steps. I think I will geta new phone.
Photo of David Nelson

David Nelson

  • 60 Points
Same issue with me. My S4 does this randomly. Some times a few times a week, sometime a few times a day! I took the phone into my non-Koodo USA provider and they were nice enough to replace the SIM. While phone was apart the guy said everything looked fine, but still installed a new SIM. Not even an hour later it happened again?!

This phone was so good for ~14 months, but now is CRAP!

I wonder if it was hacked and has a virus of some sort? I don't have a bunch of Apps, mostly google apps and a handful from big names. This sucks!

This conversation is no longer open for comments or replies.