SIM card and add-on

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  • Updated 5 years ago
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Hello! I'm travelling internationally. Can I use my Koodo SIM card and get the international calling and data plan in order to call and text, or do I need to get a SIM card from a local cell phone company?
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Janita Van Dyk

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Posted 5 years ago

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smurfette

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Depends on where you are traveling to.
Koodo has plan for the US only.

If you are travellling any where else you will get roaming charges.
MAke sure your phone is unlocked and you can get a sim card from where you are going to use while you are away.
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Dennis, Mobile Master

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This sounds close to what happened on here between MykeC & Erwin

http://community.koodomobile.com/kood...

I am so confused what the correct answer is now since employees are split 50/50 on what the rule is
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Zaphod Beeblebrox

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Hmm...I guess, in this case, it comes down to the rep who processes the repair request as well as the manufacturer.

I'm not going to argue with Admir about this. He is right, well...the website is right...BOTH are right lol....BUT from what I experienced, I have yet to come across a situation where a customer was charged for having a 3rd party unlock the device when they sent the phone away for in-warranty repairs.

That's the ONLY reason why I said what I said.

Working tech for as long as I have, I only saw one charge for an "out of warranty" repair only because it was after the warranty did expire.

I do know for a fact that if something does go wrong with the phone during the process of the third party unlock, there is nothing the WSP can do about it. MAYBE a factory reset but that's about it

My apologies for the confusion, folks!

KCCO
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MatB

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Regardless of Technical side how to unlock phones, you just said it Dennis and like Sofia explained it: on all Public posts every poster brings his output, all answers tend to same goal, help the person that asked question to choose the answer that will suit his needs. Now it's up to Janita to choose between the 2 presented options:
1. unlock her phone and purchase foreign SIM
2. Use Koodo SIM and add appropriate Koodo add-ons
She is the one that will pay all expenses.
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Stephanie Tidgwell

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I work for Koodo also and it's common knowledge that third party unlocks void the warranty. If any rep is processing repairs for customers with unlocked phones by third party's they should be written up.
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Timo Tuokkola, Mobile Master

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The difference is that the repair centre can see if a phone is rooted simply by checking the handset. A standard network unlock code purchased from a 3rd party is the same code that would be provided by koodo. Therefore, the only way to tell that the code was not provided by koodo is to review all the notes on the account history. Even then, if the phone was unlocked by koodo while it was being used on a different account, it may not be possible to locate the records.
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MatB

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Where are you heading to, which country? you can use your phone if you add International calling (LD Saver)
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MatB

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Plus
add-ons to use phone overseas:
international voice roaming
international data roaming
intl. LD promo
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Janita Van Dyk

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It says on the Travelling section of Koodo that if you get LD saver and Voice Roaming it will work...

Step 1: Go to the Plans and Add-ons page and select Add-ons. Add Int’l Dialing and LD Saver ($2/month) and International Voice Roaming ($0/month). By adding these features, you’ll be able to call and text, while travelling outside of Canada and the U.S.

But I'll have to pay roaming fees in the different zones.
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Janita Van Dyk

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I'm in Greece right now
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Janita Van Dyk

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I just don't want to get insane roaming charges, right? I would only need it for emergencies, so I don't mind paying .60 for a text.
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nk_blu

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You would also get charged for any incoming text messages. All phones, whether activated on network or not, can call emergency numbers like 911, 112, 119, etc. So you got the emergency usage covered. I don't recommend roaming for cellular service, because it's very expensive. Just stick to Wi-Fi to use email/Skype instead to keep in touch with your family and friends.
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smurfette

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If you are going to the sates here are two links that will help you with your add ons:

http://help.koodomobile.com/Portals/0...

http://help.koodomobile.com/coverage-...
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Shane Sekel

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WOW! How about that Koodo customer service eh? 7minutes and already three answers. Two of which were from smurf. How's a guy supposed to get some badge points!
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Sophia, Mobile Master

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What do you mean, Shane? If you have a useful answer to add, feel free to do so, nobody is stopping you :) But I don't think we should be posting just to get badge points...
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Mark Kokolsky

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Honestly if your phone is unlocked I would just get a simcard from where ever you are. It will be much cheaper than any roaming packages out there.
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Janita Van Dyk

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It's not unlocked, that's the problem. Plus I'd need to get a phone card on top of that, which is anywhere from €5-10
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Sophia, Mobile Master

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That's a choice you have to make, Janita, nobody can decide for you what is best for you. Whatever you find more convenient, cheaper and works for you is the best solution.
If you don't want insane roaming cost, than your only option is to make sure not to use it...

Greece: Calls per minute $1.50, text 60 cents (you knew that already) and roaming $5 per MB. So please make sure your data is switched off :)
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Mark Kokolsky

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Ahh that makes sense then. If it was just a matter of grabbing a sim and a phone card Id go that route for sure. But if you don't have your phone unlocked already that makes it a bit more challenging.

I would just try and really watch your usage, in your phone there should also be settings for data that will disable data while roaming. That way you don't need to worry about apps or widgets using data while your there.
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Dennis, Mobile Master

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If you are already in Greece I would try to find the cheapest local pre-paid phone.
Unless you can call koodo to unlock your cell over the phone

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