sim wont work in england

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  • Updated 3 years ago
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my sim wont work here on holiday in england and need it to work as i cant get into email for the ref no for the flight home is there any way that the sim will work i cant open it as they need to confirm it is my account but as i said the phone wont work
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Randy MacDonald

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Posted 3 years ago

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Sophia, Mobile Master

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Did you enable roaming on your phone, and add the roaming add-on in self service, Randy?

That said, you should be able to get your emails using WiFi as well :) Although it is probably not free at the UK airports, it might still prove cheaper than using your cell.
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David, Mobile Master

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Can you find a Wi-Fi hotspot to grab your email?

Else you need to go to self serve, and make sure the international calling options are turned on, and that you do not have international data roaming blocked on the phone.

Here's how:
Log into self-serve, go to change add-ons, and add the following two add-ons:

International Voice Roaming
International Data Roaming

They're free add-ons but they're required in order for your phone to work in England
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Those add-ons or another roaming package are needed anywhere outside continental North America.

It's a pro-active consumer protection aid that avoids accidentally getting a roaming charge surprise if you pick up your phone to answer a wrong number or automatically accept a software update over the air overseas.

Koodo is also protected because the consumer can't claim ignorance. Win/win.

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