SIM only, $45 1GB, Self Server not showing plan.

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  • Updated 3 years ago
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I don't have a TAB (own the phone SIM only). I want the 45$ 1GB promo plan. The system won't show it as an option online for me to change the plan. WHY?!
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Graham L.

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Posted 3 years ago

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Chad Burr, Mobile Master

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Because you need to call in to access it. Don't worry they won't charge you
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Graham L.

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I called yesterday and they told me they would charge me the plan change fee. I asked clearly if I could change it online and avoid the charge and they said yes.

So are you right or are they right?
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Chad Burr, Mobile Master

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I am

Because you can't change it yourself
(Edited)
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Graham L.

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I like your logic.

I'll post back what they say this time when I call.

“I do not work for Koodo. Opinions expressed by me are my own and do not necessarily reflect the views and opinions of Koodo.”
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Yannick

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Hi Graham, Chad is right! The fee doesn't apply because the change of plan can't be done online :) If you have the 10% discount, you would lose it though as it's not compatible with the new plans. Thank you!
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Chad Burr, Mobile Master

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