Sim not provisioned

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  • Question
  • Updated 4 months ago
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fitzroy davidson

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Posted 5 months ago

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David, Mobile Master

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A few more details would help.
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fitzroy davidson

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6 months abroad , arrived back to North America. Paid my in full , just to be greeted with "sim not provisioned" no help at selfserive Koodo
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Dennis, Mobile Master

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Did you have your plan on seasonal hold?

Did you pay your monthly bill?

Did you cancel your plan before you went abroad?
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fitzroy davidson

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My son was to paid the monthly bill ,he only paid $150.00. monthly charges $ 55.00
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Dennis, Mobile Master

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If he only paid $150 and the bill is $55 per month for 6 months (total $330), then your line might have been suspended for non-payment.

When you look on self serve and download your PDF ebill, what is the remaining amount owning?
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fitzroy davidson

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All paid up ,no balance
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Dennis, Mobile Master

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But was there a past due amount that caused your phone to be disconnected? If so there is also a reconnection fee.

Try calling #227 on your phone to reach payment services directly on your koodo phone
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fitzroy davidson

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No service at moment, try calling office not open.
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Dennis, Mobile Master

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If you are calling from BC, they should open in about half an hour

Dial 1-866-99-KOODO (1-866-995-6636).

Hours of operation (local time):

AB, BC, MB, ON, QC, and SK

  • Monday − Friday: 9am - 9pm (local time)
  • Saturday & Sunday: 9am - 7pm (local time)

Atlantic

  • Monday − Friday: 10am - 10pm (local time)
  • Saturday & Sunday: 10am - 8pm (local time)
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fitzroy davidson

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I will call in half hour . Thank

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