I think I may have entered the wrong IMEI number with SIM card # when activating online. My phone will connect to the network but says it is active in my Koodo selfserve profile. Does this mean I have to buy a brand new SIM card?
It can take a little time for your device to become active. If your device has a removable battery then try doing a battery and SIM Pull, while the device is on take out the battery and SIM Card for a minute or so then replace them and try it again. This can sometimes jump-start your network connection.
If your device isn't active within an hour or so then try logging into your self serve and try inputting your SIM card # again.
Thanks for the speedy reply.
I tried the pull method and it didn't work.
I believe that I entered the wrong IMEI # when activating the SIM card.
Would Kodoo be able to fix this problem internally or would I have to buy a 2nd new SIM card in as many days?
I'm going to be unhappy if I have to buy another $20 SIM card before I even placed a phone call on Kodoo's network.