SIM & IMEI activation problem.

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  • Updated 4 years ago
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I think I may have entered the wrong IMEI number with SIM card # when activating online. My phone will connect to the network but says it is active in my Koodo selfserve profile. Does this mean I have to buy a brand new SIM card?
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Jay

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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It can take a little time for your device to become active. If your device has a removable battery then try doing a battery and SIM Pull, while the device is on take out the battery and SIM Card for a minute or so then replace them and try it again. This can sometimes jump-start your network connection.
If your device isn't active within an hour or so then try logging into your self serve and try inputting your SIM card # again.
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Jay

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Thanks for the speedy reply.
I tried the pull method and it didn't work.
I believe that I entered the wrong IMEI # when activating the SIM card.
Would Kodoo be able to fix this problem internally or would I have to buy a 2nd new SIM card in as many days?
I'm going to be unhappy if I have to buy another $20 SIM card before I even placed a phone call on Kodoo's network.
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Paul Deschamps, Mobile Master

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No your fine just call Koodo later today when customer service is open and they'll be able to help you out with activating the SIM Card you already have.
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Jay

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Thats great to hear.
Thanks for your reply again.
You just saved me from being stressed out over this all night.
You're awesome!

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