sim error?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

i suspended my service earlier because my phone was lost. i found it, i unsuspended it- it worked for a little while, now it doesn't work. I get "The Sim card is missing or invalid. You can still make emergency calls ...etc".. I've powered it down, taken out the battery and the sim several times and it still won't work. I don't have any other phone to call for tech support...what is wrong with my phone?
Photo of Justine Langseth

Justine Langseth

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
Does your SIM card work in another Koodo phone? Do you have one to test? If it was working after you undid the suspension then it would still be working afterward so I think this is a separate issue.
Photo of Justine Langseth

Justine Langseth

  • 90 Points 75 badge 2x thumb
good question.. i have an old phone i can try..
Photo of Justine Langseth

Justine Langseth

  • 90 Points 75 badge 2x thumb
no, the old phone i have has a much larger sim than my current phone so i can't even try it
Photo of Yannick

Yannick

  • 43,998 Points 20k badge 2x thumb
Hi Justine, is your phone working now? If not, the best would be to go directly to a Koodo store and let a rep check the SIM card: http://koo.do/locator123. You can also call our technical support at 1-866-995-6636 from another phone, option #6. Thank you!

________________________
If you see a good answer, give it a star.
Photo of Curtules

Curtules

  • 19,666 Points 10k badge 2x thumb
Actually this sounds like the IMEI of the phone is still flagged in the blacklist. Definitely call as Yannick said and a handsome, experienced rep can easily fix that for you.

This conversation is no longer open for comments or replies.