I had turned my phone off for a week. When I turned it on again all my settings and apps had gone and the sim card icon has an exclamation mark next to it. I have removed and reinstalled the sim, restarted the phone etc. without result. Any answers please?
Yes, my account is active and fully paid. I fiddled with the phone again and I now have service and the exclamation mark has gone from the sim. However, it still looks like the phone did a factory reset and I have lost all my settings.