SIM card not valid?? Now what

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  • Updated 2 years ago
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I unlocked my iphone 5 today ... followed the instructions about backing up, restoring, etc.  changed to my new prepaid Koodo SIM card and I get a message "Activation Required"  followed by SIM Not Valid.  It won't go past that screen.  What should I do?
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Sandra Regier

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Posted 2 years ago

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Dennis, Mobile Master

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SOunds like this is not a Koodo iphone and you unlocked it so you can use it with Koodo.

If that was the case, possibly your phone was not unlocked successfuly.  You need to go back to your unlocker and verify
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Sandra Regier

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Is there a way for me to verify that it is indeed unlocked.  It used to be with Rogers.  I called them today and paid the $50 to have it unlocked.
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David, Mobile Master

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Did you get a message once you had completed the backup / restore indicating the phone was successfully unlocked?  If not, try it again with the Koodo SIMinstalled in the phone.
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Tayeb A, Employee

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Hey Sandra,

Have you tried to insert a SIM Card as per the above suggestion? Did it work?

Keep us posted!
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Sandra Regier

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Turns our Rogers didn't realize that my iPhone had been replaced under warranty and they unlocked my old phone. After about 15 minutes on the phone to sort it out, they unlocked my current phone and everything works! Thanks for the help

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