Sim card not compatable when switching unlocked telus Q10 to koodoo

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Hey hey hey,
Quick question. I gave my bf my old BB Q10 that I had with telus, I unlocked the phone as he is with koodoo. He put the sim card in and it says the sim card is not compatable. How do we get it to work?
Photo of Corinne Richter

Corinne Richter

  • 70 Points

Posted 4 years ago

  • 1
Photo of Jason Smith

Jason Smith

  • 1,020 Points 1k badge 2x thumb
The SIM card should work just fine. You may have to manually select the network in Network Settings.

A factory reset of the phone should make it good to go as well. You probably want it restored anyway because all of your information is still on it.

Good luck.
Photo of Jack Yonge

Jack Yonge

  • 2,370 Points 2k badge 2x thumb
Should work without being unlocked also.

How old is his SIM? Assuming it was not cut, the Q10 takes the Micro SIM, so it should be a current SIM version.

This conversation is no longer open for comments or replies.