This conversation is no longer open for comments or replies and is no longer visible to community members.
The community moderator provided the following reason for archiving:
I have been trying to pay my bills but its keeps telling me my SIM cared is not registered. I tried calling in this morning and still receiving the same message. How do I make my bill payment without going to the kiosk? This is highly annoying. You guys don't give no warning, just go ahead and disconnect service, one day after it was due. Seriously, other companies at least gives 2-3 days grace period, or you can call in to make partial payments, there is no such service with you guys.
Hi Sharon, your phone is most likely not working for another reason, as we do give a longer grace period than 1 day :) The first thing would be to power cycle the phone and try again. You can also check if you 're connected to 3G/4G in Network Settings. If it still doesn't work, call us as Dennis suggested. You can reach us from another phone at 1-866-995-6636, option #5. Thank you!
If you see a good answer, give it a star.