sim card invalid over 20 times

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

my sim card is not working and i need my phone now. please fix this i have had the phone for 5 days and still does work. Thanks in advance
Photo of Ace Ozborn

Ace Ozborn

  • 70 Points

Posted 4 years ago

  • 1
Photo of Sheila


  • 1,780 Points 1k badge 2x thumb
Hi Ace, can we have more details? Did you just buy a phone with Koodo and it's 5 days old? Bring it back to where you bought it with receipt for an exchange
Photo of rikkster

rikkster, Mobile Master

  • 68,282 Points 50k badge 2x thumb
Sounds like you may be trying to enter either a PUK code, (3 tries) or the SIM password (10 tries). If you're trying to enter the SIM password and you've entered it incorrectly more than 10 times, the SIM card will no longer work and you'll have to buy a new one. If it's the PUK code, simply call customer service from a landline phone and ask for the PUK code. Lastly, it could be a defective SIM card.

Customer Service:1-866-995-6636

Hours of Operation:

Monday − Friday: 10 am - 9 pm
Saturday: 9 am - 7 pm
Sunday: 9 am - 7 pm
Photo of Du


  • 3,762 Points 3k badge 2x thumb
You are probably better off, going to a Koodo shop, let them fix it for you on the spot (looks like you need to buy a new Sim)

This conversation is no longer open for comments or replies.