Sim card invalid

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  • Question
  • Updated 3 years ago
  • Answered
I just bought a prepaid phone from Walmart
I got home to activate the phone and it's telling me the sim card number is invalid. Do I go back to Walmart to get a new sim card or go to Koodo?
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Trisha McKenzie

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Posted 4 years ago

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Tony Lee

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Go to Walmart or Koodo where the SIM card is $20 but also comes with a 20 service credit
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Cameron Jones

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Make sure the SIM card you bought says prepaid on it. If it does, recommend you go back to Walmart with your phone, the SIM card and receipt.
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John Lee

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Make sure you have the PREPAID SIM card and no the post paid one. Also, make sure that you activate via self serve. If both fails, you can contact Customer Care / a Koodo Rep.
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Trisha McKenzie

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The sim card I am trying to enter is the one that I got in the box.

To get help with this problem, should I go to where I bought the phone or go to a koodo outlet?

Much appreciate your help
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Mayumi, Mobile Master

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I would go back to a store I bought it from.
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Cameron Jones

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Agree with Mayumi, bring it all back to Walmart
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Tony Lee

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Does that SIM card say PRE PAID on it?
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Chris Green

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same thing is going on with mine right now just bought the phone and the sim card came in the box with it, the sim card says prepaid on it.
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Mayumi, Mobile Master

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So, your Sim card also saying it's invalid when you active it?
What message did you get?

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