Sim card Actived 23/Sep/2016,but Doublebilled me whole month due phone number & plan change

  • 1
  • Question
  • Updated 1 year ago
  • Answered
i have only one sim card actived 23/sep/2016, but due via self Serve changed my number & plan in 7 days koodo system double charged me, pls refer my attached bill details, thank you!
Photo of wei li

wei li

  • 70 Points

Posted 1 year ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 101,454 Points 100k badge 2x thumb

Pro-ration is the cause of your high bill. Here's everything you need to know about your first-bill or pro-ration. Take a look at this video hoping it will make you understand


Here's a PDF of what your first bill may look like :

If you have any other question, fell free to ask them