Sim card Actived 23/Sep/2016,but Doublebilled me whole month due phone number & plan change

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i have only one sim card actived 23/sep/2016, but due via self Serve changed my number & plan in 7 days koodo system double charged me, pls refer my attached bill details, thank you!
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wei li

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Posted 2 years ago

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Robert, Mobile Master

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Hello.

Pro-ration is the cause of your high bill. Here's everything you need to know about your first-bill or pro-ration. Take a look at this video hoping it will make you understand



Source: http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill

Here's a PDF of what your first bill may look like : http://koodomobile.com/samplebill.pdf

If you have any other question, fell free to ask them
(Edited)