SIM activation problem with Blackberry Bold

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  • Updated 3 years ago
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I just bought a Koodo sim card and monthly plan ($30/mo., no data) to use with an old, unlocked Blackberry Bold.

The problem is: when I try to make a call, I get a message that says I'm roaming and won't allow me to make the call. I also can't send or receive texts.

When plugged into another phone, the sim card shows the messages I received, so it seems the problem is getting the sim to work in this phone.

How do I get the sim card/phone combination to recognize the Koodo network?
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Emma LeClerc

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Posted 3 years ago

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Chad Burr, Mobile Master

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Hi Emma, what carrier was the bold originally. Locked to? Are you sure its unlocked now? Can you provide the full model number (located under the battery)
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Emma LeClerc

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Hi Chad,

The phone was originally locked to Verizon and is a Bold 9650. I unlocked it with Verizon Global last week, and called them last night to verify. When I turn the phone on, it says "Initializing SIM" and I can navigate to the SIM ID number, which the Verizon rep said means the phone is recognizing the card.
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Emma LeClerc

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I took it to a Koodo kiosk in St. John's.
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Ry

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Unfortunately not. They are Bell and use the same frequencies as Telus/Koodo. Rogers / Fido are your only options.

Newfoundland, i can see why you are avoiding Rogers
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Justin Robichaud

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Ouch so Rogers/Fido must not really be a good option for you. I know Rogers network isn't great at all in Newfoundland.
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Emma LeClerc

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Yeah...
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Justin Robichaud

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I feel your pain Emma.
:(
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Emma LeClerc

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If it helps, the error message when I try to send a text is: "(SMS error 97, Message ID 14) Service denied"
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Ry

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Hi Emma,
The issue is this particular model doesn't support the correct frequencies to connect with Koodo. It would could with Rogers/Fido on their 2G network (which is fine for voice/sms only), as Chad replied
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Ry

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Unfortunately not. They are Bell and use the same frequencies as Telus/Koodo. Rogers / Fido are your only options
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Ry

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Oops. Wrong thread I replied to
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Justin Robichaud

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Her issue will most likely be service. As Rogers/Fido network really stinks in Newfoundland.

I work at Future Shop in New Brunswick. I feel her pain! Rogers isn't great around here. I seldom sell them for that reason.

:(
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Ry

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I hear you. Rogers is pretty much nonexistent on the East Coast, imho
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Justin Robichaud

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Pop into the store. Tell them what's going on.

Like Chad mentioned above, if you're within 15 days you can cancel the plan no issue. If they become aware that it was their mistake, they might even refund you for the SIM Card. At least I know I would if I made that same mistake, I can't speak for them though.

It's worth a shot!
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Chad Burr, Mobile Master

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Why don't you pick up a q5 at WalMart. You will be amazed and wont have to deal with all this .
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Justin Robichaud

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They're cheap too!
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Emma LeClerc

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What's a q5?
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Justin Robichaud

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One of the, sort of new, Blackberry's. They will come in a "Prepaid" box. Most retailers should carry them.

If I was in at work right now I'd check Future Shop Newfoundland for stock on something. They could be worth a shot!
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Chad Burr, Mobile Master

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It runs circles around your bold and doesn't require a special plan.
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Emma LeClerc

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Thanks, I'll look into it. The lure of this (hand-me-down) Bold was that it's free, but free is much less appealing when it's only compatible with a network that has such limited coverage here.
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Justin Robichaud

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I hear ya on that one!

Keep us in the loop with what you figure out and if you have any more questions or concerns feel free to ask!
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Emma LeClerc

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Will do!
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Emma LeClerc

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Thanks, everyone! You guys have been extremely helpful.
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Emma LeClerc

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I ended up buying a Samsung Galaxy S III at Koodo. It bumped my plan up to $30/mo. but that's alright. The sales rep refunded the money for the sim card when I told her what had happened, luckily. All is well.
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Justin Robichaud

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Great to hear everything is good!

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