Signed up for Koodo today, can't access self serve

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  • Question
  • Updated 2 years ago
  • Answered
Hey, I signed up for Koodo today and I am not able to access my self serve. Every time I try to log in, it gives me an error message "The account manager for this account needs to approve your request for access." I signed my own account up today and have no one else registered on my account, how do I get access? What is the issue?
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Amanda Sherret

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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The account unfortunately was set up incorrectly and needs to be changed by Koodo, you'll need to call in or you can try to send them a Private Message on Facebook and see if they could help you out there as it may be quicker as wait times when calling in can be excessively long at times..
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Yes I had the same problem because an E was missing in my email. They had to delete my profile then recreate it with my corrected email. No $10 charge LOL!