Sign up not working (information not matching)

  • 3
  • Question
  • Updated 2 years ago
  • Answered
Hi, I have a problem when I try to register for self serve when I enter my name and phone number it goes to the next step but when I enter my postal code and account number it says that the information given does not match the accounts despite the fact I got an email from Koodo with the information required. Please help
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Tom Frazer

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Posted 2 years ago

  • 3
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Robert, Mobile Master

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Are you sure you're entering the good information? The account number can be found on the papers you first signed with Koodo!
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Tom Frazer

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Yeah I checked the papers and I put down the same information
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Maxime Richer

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I have the same problem as Tom. Both trying the account # from the e-mail I received and Costumer Number from the package I received with my new phone don't help at all.
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Mayumi, Mobile Master

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Did you use same e-mail address that you used for sign up for Koodo account?
They need same email to register for self serve.

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