SIGN IN ISSUES

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  • Question
  • Updated 3 years ago
  • Answered
What is going on with your sign-in page lately? Since your new look I am taken to a 'page expiry' page. Also receiving invalid certificate warnings. This has never happened before, I've been a Koodo customer for quite some time. Not happy with having to fight to sign in and also not happy about (customer in excellent standing) one having to pay off their tab before changing their plan. WHAT is going on?????
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Cheryl

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Cheryl,

If you are getting the page expiry message after logging in, that's most likely because you are accessing the old login page from a bookmark you placed in your browser. Please use this login page and you will not have any more issues like that:
www.selfserveaccount.koodomobile.com

The reason behind having to pay off your tab before switching to a new plan is because the old plans were designed around the old set of tabs whereas the new plans are designed around the new set of plans. You are able to keep your existing plan as long as you want, but if you want a new plan, you will need to get a tab that they are compatible with.
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Cheryl

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I use Firefox, all cookies/cache are emptied upon exit. Can't access the above URL, getting this:
Server not found

Firefox can't find the server at www.selfserveaccount.koodomobile.com.

Check the address for typing errors such as ww.example.com instead of www.example.com
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Ok I understand on the tab pay-off, my brother who is on a fixed income would like some data (your $28 package 100 MB date) would suit him perfectly but he cannot spare the funds to pay off his tab at this time.

Thanx for your reply, sincerely appreciated.
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Sophia, Mobile Master

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Carriers are trying to get people to pay off their tab before June 3 to avoid having to waiver it for free in some cases. It's a nice marketing ploy and depending on the plan and/or contract you have now, you may or may not take advantage of that. Choose Wisely :)
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Melissa

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Sometimes just clearing your cache can help to
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Veronica

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Hey Cheryl,

Have you succeeded logging in to your Self-Serve? Please note that our website works best with Internet Explorer 11, Mozilla Firefox and Safari. Also, Melissa is right, sometimes clearing the cache/cookies may do the trick!

Thanks!
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Cheryl

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Using Firefox; cookies/cache emptied upon exit. Sincere thanx for your reply.
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Melissa

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I'm sorry not much else I can think of as I just used Firefox to log in and had no problem.
Maybe a re boot of your computer? Have u tried logging in anywhere else such as mobile browser or ie or possibly safari?
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Cheryl

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No I don't access personal accounts on my phone. I'll re-boot and try that URL again, computers are funny, sometimes they just say 'no.' :)

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