Shutting off my network access??!!!

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  • Updated 4 years ago
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My bill isnt due until the 12, and my phone has been taken off the network.. This happens often even when my bill isnt past due.. Why does this keep happening? If im not late on a payment, why would you shut my phone off... Starting to think about switching to another phone provider!
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Olivia Kidd

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Posted 4 years ago

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Zaphod Beeblebrox

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How are we to assume that is the reason it is being shut off?

Have you tired turning the phone off and back on again?
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Timo Tuokkola, Mobile Master

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Do you have a spending cap on your account?
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Dave

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Do you mean you no longer have internet access? (Some people say network access and mean their phone stops working, or just their internet stops working)

This could be that you are going over by $50 and your internet access is shut down unless you agree to continue using it (with more charges) - these are CRTC laws.

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