Bill explanation please...

  • 1
  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hi for some reason my bill is around $60 instead of the regular $40 and I cannot figure out or see why. The month before I had gone to the U.S. but I paid for the add on other then that I don't see why I am getting charge. Is there anywhere I can see why?
Photo of Rachel Lenton

Rachel Lenton

  • 122 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Milly

Milly

  • 332 Points 250 badge 2x thumb
You might want to give Koodo a call. And ask them to show you where it is while logged in on the phone with them.
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Did you take a look at your e-bill? It explains all the charges that make up your bill. Page 3 specifically. Log into self-serve and choose the "E-bill" tab and there will be an option to view a PDF of your bill.

No one here can access your account to tell you why

Or if you want, you can call Koodo at *611 from your Koodo phone and a rep can explain the charges
Photo of Rachel Lenton

Rachel Lenton

  • 122 Points 100 badge 2x thumb
ok it shows a roaming charge, not sure why though, I haven't left the province this month, could it be from May when I was away in the US?
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Yes, it's quite possible. If you are online on the koodo self serve site and click on the pdf of your bill it will show the date when that charge occured.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Just post a screenshot of 3rd page of your bill, since you are already at your computer, and I'm 99% sure we can tell you what it is. Much easier option than calling koodo.
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Not for some lol

This conversation is no longer open for comments or replies.