Show billing cycle dates and estimated proration on customer service agreements

  • 8
  • Idea
  • Updated 3 years ago
  • Not Planned
During an activation, the bill cycle date is only shown on the very last screen right before someone hits "activate". Upgrade screens are a little bit different but there's still a CSA generated. A lot of times I miss the number and then can't explain proration 100% properly to a customer.

It would be extremely helpful if the bill cycle date and possibly even the estimated proration charges on the first bill (or next, in the case of a redemption) would be shown on the agreement for reference. Virgin does this and Koodo should too.
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Jonathan I, Mobile Master

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Posted 5 years ago

  • 8
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Ivan, Mobile Master

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Since it's as easy as dividing the plan cost by 30 and then multiplying by number of days until next cycle, I really don't see this being difficult to implement. Great idea!
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Jonathan I, Mobile Master

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Especially because Bell/Virgin show estimated proration on their agreements and Rogers/Fido even give you an entire first bill estimate as a downloadable .pdf...
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Kibret haile

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WHY ISNT MY NEW CYCLE STARTING YET? I CALLED YESTERDAY TO CONFIRM THAT TODAY IS THE DAY WHERE MY NEW CYCLE BEGINS.. I ALSO CHECKED ON MY SELF SERVE AND IT ALSO SAYS I NO HAVE 0 GIGS USED AS MY CYCLE JUST STARTED TODAY...

BUT ON MY PHONE THE INTERNET STILL WONT WORK.. WHAT DO I NEED TO DO TO UPDATE IT, SO MY INTERNET STARTS WORKING? IM SICK AND TIRED OF THIS, KOODO AUTOMATICALLY ENDS MY ACESS TO INTERNET WHEN I HAVE USED TOO MUCH YET THEY WONT START MY NEW CYCLE AUTOMATICALLY.. I ALWAYS HAVE TO CALL AND GET EXTRA ASSISTANCE. HOW ANNOYING
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Robert, Mobile Master

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Koodo blocks your Internet when you reach your maximum amount? Not sure it's supposed to happen. They only block when you reached 50$ of overage I believe?

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