Should I ask for an exchange? (online purchase)

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  • Updated 4 months ago
Hi! I just received my Pixel 2 in the mail today from the Koodo Webstore and notice something odd around the camera lens. I tried cleaning it with a cotton swab, but it didn't help. It looks like something protruding from the metal ring around the camera lens, or some sort of glue? I'm not sure if I should get it exchanged or not, but I'm worried that the integrity of the camera lens could be compromised. I have included a photo with arrow pointers.





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PhoneSeeker101

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Posted 4 months ago

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Allan, Mobile Master

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It just looks like dust/dirt to me. Try using something with more of a point like a toothpick or a flimsy piece of plastic to see if you can remove it.
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PhoneSeeker101

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I tried the toothpick method but I can't remove it. I guess it's probably fine, seems like it might just be glue. Nothing to worry about.
(Edited)
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Allan, Mobile Master

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If it does start effecting your phone usage you can always take advantage of the warranty.
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Robert, Mobile Master

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It's nowhere near the camera, so I wouldn'T bother.
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Dennis, Mobile Master

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If you paid for a device and want the device to be perfect, I suggest using the 15 day return period before it runs out.  If it has already passed, then I would say live with it since the repair would likely be worse than this minor cosmetic defect
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rikkster, Mobile Master

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I dunno for a $900+ phone, I'd expect to see better workmanship than this! Might be the angle the OP's picture was taken at, but even the LED flash looks slightly off-centre. Phone was just received, so you might have a few days left to take advantage of the 15-day return/exchange policy, if you so choose. I don't see Google advertising this phone like that.

Yeah, it probably won't affect camera or flash operation, but what about resale value down the road? Explaining to a prospective buyer that cosmetic damages occurred from the factory will almost certainly result in a low-baller bidding war over final price. I'm picky when it comes to these high-priced flagship gadgets, but that's just me.

Seems they can't get the black disk that surrounds the camera lens centered either, but I think it looks a lot better than PhoneSeeker101's pic. (Friends Pixel 2). 

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PhoneSeeker101

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Thanks for the comparison picture! :) The ring on mine is quite off-center when looking straight on as well. To be fair, I got a pretty good deal on it from Koodo, $380 + tax after bill credits and activation discount are taken into account. The cosmetic issue doesn't bother me for the price, I was only worried if there was something physically wrong with it because there have been reports of Pixel 2 camera lenses spontaneously shattering (the LG G6 has a similar problem as well).