Shock-Free data not working. $5 charge after 90% notification, and "50 mb left" notification. Data not paused

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I just signed up for a shock free data plan (Aug 2016) and I got a notification at 90%, then one that I had used 50% of my last 100mb, and the next thing was a $5 data overage charge. I have notifications turned on, obviously. So much for shock free data.
Photo of HannahP

HannahP

  • 132 Points 100 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,078 Points 100k badge 2x thumb
In self serve what does your notification settings say?  Can you provide a screen shot?
Photo of Ranjan

Ranjan, Official Rep

  • 28,608 Points 20k badge 2x thumb
Hi Hannah, I see that you were able to speak with someone earlier and resolve the issue. Let us know if you still experience any problems.
Photo of Carroyl Taylor

Carroyl Taylor

  • 160 Points 100 badge 2x thumb
I got charged extra on data as well wS told I would be notified when mine was used up that did not happen
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
In self serve what does your notification settings say?  Can you provide a screen shot?
Photo of Ranjan

Ranjan, Official Rep

  • 28,608 Points 20k badge 2x thumb
Hi Carroyl - nice to hear from you again! You didn't confirm last time, but if your phone number indeed ends with 099, you've never gone over your data allotment. I've check ed your account back until May and you've always stayed within your data limit - which was 400MB originally, and then upgraded to 1GB this summer. That's why you weren't notified of any data overages (there were none).