Shock-data plan not turning off!

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  • Question
  • Updated 1 year ago
Hi, I recently changed my husband's plan to a shock-free data plan as the sales rep told me that his data would automatically shut off when he reached the limit but it hasn't. He/we were hit with a $55 data overage charge so far this month. How can I make it so he can't over his data allowance? Thanks!
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Sara Jerrett

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Posted 1 year ago

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Allan, Mobile Master

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Login to self serve, click "View Usage", then click "Change data alerts". Make sure the box is checked.

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David, Mobile Master

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Oh, and if he responded to the text sent him saying he is at the limit, he can consume more than the 100% limit.