Shock-data plan not turning off!

  • 1
  • Question
  • Updated 1 year ago
Hi, I recently changed my husband's plan to a shock-free data plan as the sales rep told me that his data would automatically shut off when he reached the limit but it hasn't. He/we were hit with a $55 data overage charge so far this month. How can I make it so he can't over his data allowance? Thanks!
Photo of Sara Jerrett

Sara Jerrett

  • 70 Points
  • frustrated

Posted 1 year ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 50,828 Points 50k badge 2x thumb
Login to self serve, click "View Usage", then click "Change data alerts". Make sure the box is checked.

Photo of David

David, Mobile Master

  • 83,518 Points 50k badge 2x thumb
Oh, and if he responded to the text sent him saying he is at the limit, he can consume more than the 100% limit.