Shipping time for phone

  • 2
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I purchased an iPhone on Friday and still waiting for a tracking email. When will I recieved my phone roughly as my current phone is dying. I did email the store but no reply. Order Confirmation. Order# - HFO16722409
Photo of Heather Hollyoake

Heather Hollyoake

  • 220 Points 100 badge 2x thumb

Posted 1 year ago

  • 2
Photo of Mathieu

Mathieu, Mobile Master

  • 60,828 Points 50k badge 2x thumb
Hi Heather,

It usually takes a couple of business days to get the phone shipped out pending the verification Koodo has to do before sending it out to you. Also note that due to increased volumes in sales due to Black Friday sales, it might take a little bit longer than usual to receive your phone.
Photo of Ranjan

Ranjan, Official Rep

  • 28,608 Points 20k badge 2x thumb
Hi Heather - as Mathieu mentioned, it usually takes a few days. I see that your order is still in queue for review and approval to ship. This should get sorted in the next day or so. Once it's been approved, you'll get a confirmation email that it's being shipped along with your tracking number. 
Photo of Heather Hollyoake

Heather Hollyoake

  • 220 Points 100 badge 2x thumb
Thanks to both you for the replys. I know it takes a bit to process
Photo of Heather Hollyoake

Heather Hollyoake

  • 220 Points 100 badge 2x thumb
I recieved a phone call but it has been very hard to talk to anyone even with leaving a message.
Photo of Ranjan

Ranjan, Official Rep

  • 28,608 Points 20k badge 2x thumb
Hi Heather - I just connected with the team and heard you were able to speak with someone finally. Sounds like things are sorted, but let us know if you have any other questions. 

This conversation is no longer open for comments or replies.