Shipping

  • 1
  • Question
  • Updated 11 months ago
  • Answered
How long does it usually take to ship a phone? I received the tracking number but nothing is coming up :)
Photo of Elyssa Nicole Gadsby

Posted 2 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Elyssa,It depends where you are located. They ship from the GTA, and they usually say 1 to 3 days before it will arrive to your door once shipped.
Photo of Alex Wisdom

Alex Wisdom

  • 80 Points 75 badge 2x thumb
Hi, I ordered my phone on the 13th and it still isn't here. Hoping it will show up on Monday the 21st. 8 days is not 1-3. I live just outside of Mtl. There is a Koodo boutique not far from my home. I would have driven there if I had know that shipping was a joke.. :( sad
Photo of Allan

Allan, Mobile Master

  • 62,502 Points 50k badge 2x thumb
Which phone did you order? It could be backordered.
Photo of Alex Wisdom

Alex Wisdom

  • 80 Points 75 badge 2x thumb
LG G6
Photo of Alex Wisdom

Alex Wisdom

  • 80 Points 75 badge 2x thumb
I just wish Koodo could have told me, "At least 8 days with no phone if you order online" Just going to the kiosk would have saved me so much trouble.
Do you know how it's delivered?
It says Canada Post, but the tracking number is nothing like I've ever seen used for Canada Post tracking.
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Elyssa! Phones are shipped through Canada Post. :)
Photo of Cory

Cory

  • 10,502 Points 10k badge 2x thumb
I believe they also use Purolator, so you can try tracking it via their site.
(Edited)