Sheesh is registering a new account/# online always this difficult!?!??

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I am having major problems registering online for my prepaid account today (Nov 12).  Was only able to get to the drop down menu to pick my plan, and it would not let me go further...could not click "continue" only "previous".  Finally got through to customer service this morning, and said that the website was being updated and should be ready in 2 hrs. 

Tried this evening.  Did not accept my SIM #, tried in another browser and after clearing cookies, and it did.  Got a phone number, got to the very very end after picking my boosters, etc and it stated it could not verify my credit card #.  I also saw the confirmation e mail for registering for self serve, copied and pasted this into my browser, and then took me to a page with a blue heading, with only "verify e mail" in the main white part of the page and no other info or option to click on other further steps. That page looks like an older version of your website. 

IF I would have known this would be such a hassle, I may have considered another company.  You do seem to have the best prepaid plans for my needs especially the no expire boosters.  I HIGHLY recommend you do something about the ease of use of your website!!!!!!!!!!!!!! :(

I live an hours drive from the nearest Koodo store.  AND, the Superstore I bought the phone from is closed on Sundays where I live.  I am going to buy some top up cards from there tonight (it did say on the site my card has not been charged) and hope to god that I can get through easily to customer service tomorrow and they have my info...and I guess I will have to pay 15.00 like they told me this morning as a fee, and also forfeit my 100 free anytime minutes for not activating online...

Grrrrr...!   perhaps people in situations like mine should not be charged a fee for registering outside of self serve, when there is problems with using things like self serve and setting up online in the first place!
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Posted 2 years ago

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rikkster, Mobile Master

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Hi Tina,

I don't have an explanation for the delays. However, when there are technical issues that for example, prevent you from creating an account, this is something that is beyond your control and you should not get charged a fee. Simply explain the situation to the rep as you did here and the $15 charge should be waived. At time of print, the system is undergoing maintenance. Hopefully, it'll be back up and running later this morning.

You can still get the 100 free anytime minutes and save 10% when you register your credit or debit card for automatic top ups through self serve. The 10% savings on your monthly base plan will be credited back to your account each time your base plan renews for another month and every month after that as long as you keep automatic top-ups on your account.