Setting up

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  • Question
  • Updated 3 months ago
  • Answered
I just got a Sim card and bought a prepaid base plan with it at a Koodo kiosk, now I'm at home trying to get it all set up on my phone and I can't get it to work, apparently I did the registration correctly but now trying to send a text and Kent send it and my phone days Koodo is not registered for networking selection, what is the problem now?
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Posted 3 months ago

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Photo of Mats


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Turn the phone off and remove the sim card and put it back in. Turn the phone back on and that should get it going.

Have you made a prepaid self serve account? When you log in to it does it show an active base plan and proper boosters if you purchased any?
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Dennis, Mobile Master

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You need to have a prepaid self serve in oder to register your prepaid account.
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Daniel, Employee

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Hi magda! Did you use activate your prepaid account here: ?
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Michelle Bonadie

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What is the steps to top up my phone with the prepaid cards bought in the store
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Dinh, Mobile Master

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You could follow the information here
Photo of BobTheElectrician


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I would strongly recommend dialing *611 from your phone and doing it from Koodo's automated system if that's feasible.