setting up phone

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  • Question
  • Updated 2 years ago
  • Answered

how do I set up phone on prepaid? bought s5 off someone. its with koodo.  local store says cant do that with koodo. your site says you can?

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Michelle Donovan

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Posted 2 years ago

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Ivan, Mobile Master

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You need to purchase a prepaid SIM (make sure that it's for prepaid, it's different for monthly plans) from a Koodo location or an authorized agent:

https://www.koodomobile.com/find-nearest-store

You can then activate the account and SIM using Koodo's website (Self Serve > Prepaid > Activate).
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Michelle Donovan

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we were in the store 2 days ago and they said they don't sell prepaid sims. said you have to do a monthly plan.  can you buy one online and have it sent? its for my son and we don't want to do a monthly plan
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Paul Deschamps, Mobile Master

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Was it an actual Koodo kiosk or a retailer that sells cell service for various providers like a Walmart or best buy? If you have a koodo kiosk near you then they should all prepaid SIM cards.
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Michelle Donovan

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it was best buy. is there a kiosk in Sydney ns where we can get it?
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David, Mobile Master

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There is a 'Stores' link at the bottom of this page where you can find the closest retailer.
(Edited)