Set up a new prepaid but it says PIN not valid

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  • Updated 3 years ago
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Whats going on?..I paid for a new prepaid account and got a PIN number and yet its saying its invalid..what did I do wrong?
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Daniel ONeill

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Posted 5 years ago

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PD

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Check again, might be you entered it incorrectly. If still having issue call Koodo
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Sophia, Mobile Master

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Where did you get the message that your PIN number is invalid? Might help troubleshooting if we know :)
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Cheryl Burt

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on my phone at611
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Daniel ONeill

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The message was on the final activation page since I chose top up voucher instead of CC.."Valid PIN number is needed to cover amount due"..having said that, after I topped it off with a CC, I called accounts on *611, explained what was happening, he entered the PIN number and it was good so I now have a credit on the account..apparently the website is having issues accepting some peoples valid PIN numbers
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Sophia, Mobile Master

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Glad to hear it got sorted for you!

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